Q1. How do I make a reservation?

To book a session, please select your preferred date and time directly on the product page before adding it to your cart. Follow the checkout steps to complete your reservation.

 

Q2. Do I need to pay in advance?

Yes, a 50% deposit is required at checkout to confirm your reservation. The remaining balance can be paid on the day of your session.

 

Q3. What if I am late or do not show up?

We offer a 10-minute grace period. If you expect to be late, please contact us in advance via Instagram direct message or email at oncewemetinfo@gmail.com.

Arriving more than 10 minutes late?
– If someone is scheduled after you, your session will be canceled and you’ll receive a 50% refund.
– If no one is after you, your session will still take place but may be shortened.

Vanish without a message?
We’ll miss you—but don’t worry, you’ll still receive a 50% refund.

 

Q4. What payment methods do you accept?

We accept credit card payments via a secure payment gateway. Please complete your payment during checkout.

 

Q5. Will I receive a confirmation or receipt after payment?

Yes, a confirmation email and digital receipt will be sent to you once your order is complete.

 

Q6. Can I get a refund after payment?

Refunds are available only if cancellation is requested within the allowed time frame. Please refer to the Cancel & Reschedule section for details.