Q1. How long does it take to process my order?

We need 1–3 business days to handle your order before shipping.

 

Q2. How can I track the order?

Tracking information will be emailed to all customers when the package is ready for dispatch.

 

Q3. What if the delivery is delayed?

Under normal circumstances, package will be delivered within 1–3 business days after shipment. However, The ONCE WE MET cannot take responsibility for delivery delays caused by the shipping company or external factors.

 

Q4. What if the order has been returned to the sender?

If your package has been returned to our store, please contact oncewemetinfo@gmail.com for further assistance.