Q1. How do I make a reservation?

To book a session, please select your preferred date and time directly on the product page before adding it to your cart. Follow the checkout steps to complete your reservation.

 

Q2. Do I need to pay in advance?

Yes, a 50% deposit is required at checkout to confirm your reservation. The remaining balance can be paid on the day of your session.

 

Q3. Where is the studio located?

The studio is located in Taoyuan, near Taipei, and operates by reservation only.
The full address will also be shared in your confirmation email after booking.

 

Q4. What if I am late or do not show up?

We offer a 10-minute grace period. If you expect to be late, please contact us in advance via Instagram direct message or email at oncewemetinfo@gmail.com.

Arriving more than 10 minutes late?
– If someone is scheduled after you, your session will be canceled and you’ll receive a 50% of the reservation fee will be refunded.
– If no one is after you, your session will still take place but may be shortened.

Vanish without a message?
We’ll miss you—but don’t worry, you’ll still receive a 50% of the reservation fee will still be refunded.

 

Q5. What payment methods do you accept?

We accept credit card payments via a secure payment gateway. Please complete your payment during checkout.

 

Q6. Will I receive a confirmation or receipt after payment?

Yes, a confirmation email and digital receipt will be sent to you once your order is complete.

 

Q7. Can I get a refund after payment?

Refunds are available only if cancellation is requested within the allowed time frame. Please refer to the Cancel & Reschedule section for details.